Terms of service.

1. Overview

These Terms of Service govern your interactions with The Jungle Collection FNQ, including website use, product purchases, and conduct in our physical store and across our online platforms.

2. General Conditions

You must be at least 18 years old or have the permission of a parent or guardian to make a purchase.

We reserve the right to refuse service to anyone for any reason at any time.

Prices and product availability are subject to change without notice.

3. Customer Conduct

We do not tolerate aggression, harassment, or unsafe behaviour from customers in our physical store, online platforms, or via any form of communication.

The Jungle Collection reserves the right to refuse sales, remove individuals from the premises, and contact security or law enforcement if necessary to ensure the safety of staff and customers.

4. Production and Manufacturing

All products within The Jungle Collection feature original artwork by Jenna Minchin.

Our core product range — including earrings, keychains, lapel pins, hair clips, wooden products, art cards, and greeting cards — is hand-assembled, finished, and packaged in our Cairns studio to ensure quality and consistency.

Where specialised processes are required, such as laser cutting and UV printing, we collaborate with trusted manufacturing and printing partners.

Tea Production:
We work alongside professional tea manufacturing and packaging facilities within Australia to ensure compliance with food safety and retail standards.

All teas are blended according to our proprietary recipes and specifications, and are produced in accordance with relevant Australian food safety regulations.

5. Commitment to Sustainability

At The Jungle Collection, sustainability is at the core of everything we do. We aim to ensure our materials and production processes align with our values of environmental responsibility and ethical practice.

Manufacturing Partnerships
We prioritise working with Australian manufacturers and printers wherever possible. In some cases, we also utilise international supply chains that meet appropriate ethical and sustainability standards.

All partners are selected based on their ability to meet our expectations for quality, responsible production, and fair working conditions.

Eco-Friendly Materials

Wooden Products:
Our wooden charms, including earrings, keychains, magnets, and lapel pins, are produced using FSC-certified, responsibly sourced wooden veneer. Natural variations in grain and colour are part of the material and contribute to the uniqueness of each piece.

Acrylic Products:
Select acrylic items are produced using recycled acrylic materials where available, supporting waste reduction.

Metals:
Components such as stainless steel and brass may include recycled material content, supporting more responsible resource use.

Packaging:
We use biodegradable, plant-based packaging where possible for retail orders. Availability may vary for wholesale orders due to supply constraints.

Non-Eco-Friendly Products
While we strive to prioritise sustainable materials, some products are not currently eco-friendly. These include items such as vinyl stickers, lanyards, cushions, and select acrylic products.

We remain committed to improving our material choices over time and transitioning to more sustainable alternatives when available to do so.

6. Intellectual Property

Trademark Protection:
The Jungle Collection FNQ is a trademarked brand.

The Minchin Tea Co. brand and logo are protected under trademark laws in Australia.

Copyright:
All content on our website, including images, designs, text, and logos, is the property of The Jungle Collection FNQ and is protected by copyright law.

You may not reproduce, distribute, or use our content without prior written permission.

All artwork used in designs, products, and branding is the intellectual property of Jenna Minchin. Any unauthorised use of images, artwork, designs, or photographs is prohibited and may result in copyright infringement proceedings. Written consent is required for any use of this intellectual property.

7. Payment and Pricing

All prices are listed in AUD (Australian Dollars) and include applicable taxes unless otherwise stated.

Payment must be made in full at the time of purchase.

We reserve the right to correct pricing errors and cancel any orders affected by such errors.

8. Shipping and Delivery

We offer both domestic and international shipping.

Shipping times are estimates only and may vary depending on your location. We are not responsible for delays caused by postal services, customs processing, or other external factors.

Customers are responsible for ensuring their shipping details are accurate at the time of purchase.

Any customs duties, taxes, or import fees associated with international orders are the responsibility of the customer.

9. Returns and Refunds

Our Returns Policy outlines the conditions under which returns, exchanges, and refunds are accepted.

We comply with Australian Consumer Law, which guarantees your rights in the case of faulty or damaged goods.

10. Limitation of Liability

To the extent permitted by law, The Jungle Collection FNQ will not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our website, products, or services.

Our liability is limited to the replacement, repair, or refund of faulty products as required under Australian Consumer Law.

11. Governing Law

These Terms of Service are governed by the laws of Queensland, Australia. Any disputes will be resolved in Queensland courts.

12. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon being published on our website.

13. Contact Information

For questions about these Terms of Service, please contact us at:
Email: info@thejunglecollection.com.au